Terms & Conditions
Welcome to Cafe Bistro! We strive to create an exceptional dining experience and provide you with outstanding service, whether you’re visiting our restaurant, ordering online, or engaging with us through our website. These Terms and Conditions govern your use of our services and set the rules for our mutual relationship. Please read them carefully and reach out to us if you have any questions.
1. General Information
1.1 These terms and conditions apply to all customers, whether dining at our restaurant, placing online orders, or interacting with our digital platforms.
1.2 Cafe Bistro reserves the right to modify, update, or amend these terms at any time without prior notice. Continued use of our services signifies your acceptance of any changes.
1.3 Our services are intended for individuals who are at least 18 years of age or are under adult supervision while engaging with our platforms.
2. Reservations and Online Orders
2.1 All reservations for dining and orders placed through our online platform are subject to availability.
2.2 Cafe Bistro reserves the right to decline reservations or orders at its sole discretion.
2.3 Online orders must be confirmed with accurate details, including contact information and delivery address (if applicable). Cafe Bistro will not be held responsible for errors arising from incorrect details provided by the customer.
2.4 Any modifications or cancellations of reservations or orders must be made within the time frame indicated at the time of booking or ordering. Failure to do so may result in charges or forfeiture.
3. Pricing and Payments
3.1 All prices displayed on our menu or website are inclusive of applicable taxes unless otherwise stated. Prices may vary between dine-in and online services.
3.2 Payment must be made in full at the time of purchase or upon order placement. We accept cash, credit/debit cards, and mobile payment solutions.
3.3 Online transactions are processed through secure payment gateways. Cafe Bistro is not responsible for third-party payment processing errors, delays, or issues.
4. Allergies and Dietary Requirements
4.1 We take the utmost care to prepare food to the highest standards. However, our kitchen processes common allergens, including but not limited to nuts, dairy, wheat, and seafood. As such, we cannot guarantee that any dish is completely free from allergens.
4.2 It is the customer’s responsibility to inform our staff of any allergies, intolerances, or specific dietary requirements before placing an order.
4.3 While we strive to accommodate special dietary needs, certain limitations may apply based on our menu offerings.
5. Refund and Cancellation Policy
5.1 Due to the nature of our products, we do not accept returns on food and beverages once served or delivered.
5.2 Refunds may be issued under specific circumstances, such as service errors, dissatisfaction with the quality of food, or other issues deemed valid by Cafe Bistro management.
5.3 Cancellation of reservations or orders must adhere to the time frames communicated during the booking or ordering process. Late cancellations may incur charges.
6. Intellectual Property Rights
6.1 All content, images, logos, and materials displayed on our website or other communication channels are the intellectual property of Cafe Bistro.
6.2 You are prohibited from using, reproducing, or distributing any of our intellectual property without obtaining prior written consent from Cafe Bistro.
7. Limitation of Liability
7.1 Cafe Bistro is committed to providing a safe and enjoyable experience. However, we are not liable for any indirect, incidental, or consequential damages arising from the use of our services or website.
7.2 Customers are responsible for safeguarding their personal belongings while on our premises. Cafe Bistro will not be held accountable for loss, theft, or damage to personal items.
8. Privacy and Data Protection
8.1 We value your privacy and are committed to safeguarding your personal information.
8.2 Data collected during transactions or reservations is used solely for the purpose of fulfilling your requests and improving our services. For more details, please refer to our Privacy Policy.
9. Complaints and Feedback
9.1 We welcome your feedback and strive to address any concerns promptly.
9.2 If you have complaints or suggestions, please reach out to us via email at info@cafebistro.co.ke or through our contact form on the website.
10. Governing Law and Dispute Resolution
10.1 These terms and conditions are governed by the laws of Kenya.
10.2 In the event of disputes or claims, all parties agree to resolve the matter amicably. If resolution cannot be achieved, disputes will be subject to the jurisdiction of Kenyan courts.